Salon Policy

At Born Pretty Hair, Health & Happiness, our goal is to create a welcoming, relaxing and enjoyable experience for every guest. To help us provide the highest level of service, we kindly ask that you take a moment to read our salon policies.
🤍 Booking the Right Service-When booking online, please ensure you select the correct service. If you're unsure which appointment best suits your needs, simply leave us a note with your booking or contact our team. This allows us to allocate the appropriate amount of time and pair you with the stylist best suited to your desired result.
🤍 Please Allow Enough Time-We never want to rush your appointment. Beautiful hair takes time, and we pride ourselves on delivering quality results.As a guide:• Lightening Services – 4+ hours• Colour Corrections – 5+ hours• Keratin Smoothing Treatments – 2–4 hoursIf you have time restrictions, please let us know during your consultation so we can discuss the best solution for you.
🤍 Supporting Our Apprentices-Born Pretty is passionate about training the next generation of talented hairdressers.During your visit, one of our apprentices may assist your stylist under supervision. We appreciate your patience and kindness while they continue developing their skills.If you would prefer not to have an apprentice assist during your appointment, this can absolutely be arranged. Please note that an additional charge may apply to cover the extra time required by your senior stylist.
🤍 Our Service Pricing-We are a full-service salon, meaning our pricing remains the same regardless of whether certain parts of the service are declined at the client's request.
🤍 Professional Home Hair Care-To maintain the health and longevity of your colour and treatments, we strongly recommend using the professional home care products prescribed by your stylist.While we are always happy to provide advice, we cannot guarantee the longevity or condition of your hair if recommended products are not used.
🤍 Children in the Salon-Children are always welcome at Born Pretty.For everyone's safety, children must remain supervised by a parent or guardian at all times. Our salon contains hot tools, sharp instruments and professional chemicals that can present hazards if left unattended.Any damage to salon equipment or furnishings may incur repair, replacement or cleaning costs.We also kindly ask families to help us maintain the peaceful environment many of our guests enjoy during their visit.
🤍 Children's Haircuts-Children's haircuts are available during the week.As weekends and Friday afternoons are our busiest periods, we are unable to offer children's haircut appointments during these times. Any appointments booked during peak trading periods will be charged at our standard adult pricing.
🤍 Chemical Services for Guests Under 16-Due to insurance requirements, clients under the age of 16 are not automatically covered for chemical services.A parent or guardian may be required to complete a consent form before treatment. Our stylists also reserve the right to decline any service they believe may not be suitable for the client's age or hair condition.
🤍 Your Comfort Matters-We want every visit to Born Pretty to be relaxing, uplifting and enjoyable.If you have ever felt uncomfortable during a previous visit due to another guest, please let us know confidentially. We are more than happy to schedule future appointments so they do not overlap wherever possible.
🤍 Appointments with Crissy-Crissy's appointment book is extremely limited.New clients requesting appointments with Crissy may be subject to a premium consultation fee or may be recommended to one of our highly experienced senior stylists who have been personally trained in the Born Pretty experience.Our priority is ensuring every guest receives exceptional service, beautiful results and enough time to achieve their desired look.

Booking Policy

At Born Pretty Hair, Health & Happiness, every appointment is carefully reserved especially for you. As a boutique salon, we dedicate time, care and expertise to every guest, so we kindly ask that you respect our booking policy.
🤍 Appointment Deposits-A $50 deposit is required to secure all appointments. Your deposit will be deducted from your final bill on the day of your visit.
🤍 New Clients-To confirm your booking, deposits for all new clients must be received at least 72 hours before your appointment. If your deposit has not been received within this timeframe, your appointment may be cancelled and released to our waitlist.
🤍 Cancellations & Rescheduling-We understand that life can be unpredictable. If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours' notice.Appointments cancelled, rescheduled within 24 hours, or missed without notice will incur a $50 cancellation fee. This fee must be paid before any future appointments can be booked.
🤍 Non-Refundable Deposits-Due to the extended time allocated, Keratin Smoothing Treatments, Saturday appointments and appointments during the Christmas period require a non-refundable deposit at the time of booking.
🤍Your appointment time is reserved exclusively for you. By honouring your booking, you help us provide exceptional service to every guest and support our small business. We truly appreciate your understanding and look forward to welcoming you to Born Pretty Hair, Health & Happiness.